Get in Touch With Us
If you have a question about how we rank the highest payout online casinos, spotted something that needs updating, or want to flag a concern about a listing, this is the place to reach us. We read every message that comes in and reply from a real person, not an automated inbox.
Ways to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and we will aim to get back to you within two working days. If your enquiry relates to a specific casino, bonus offer, or payout figure mentioned on the site, please include the page or offer name so we can look into it quickly and accurately.
We do not offer live chat or phone support directly through perlin.net. If your question is actually about an account, a deposit, or a withdrawal you have made at one of the casinos we cover, that request needs to go to the casino's own customer support team, not to us. We publish independent research and reviews; we do not process payments or manage player accounts.
What We Can Help With
- Questions about our reviews — Ask us how we assess payout speed, licensing, or bonus terms for any casino featured on the site.
- Corrections — If a bonus offer, wagering requirement, or withdrawal time listed for a casino has changed, tell us and we will verify and update it.
- Content suggestions — Let us know if there's a topic, state-specific rule, or payment method you'd like to see covered in more depth.
- Partnership enquiries — If you represent a licensed casino operator and want to discuss coverage, introduce your organisation and what you're proposing.
- Responsible gambling concerns — If gambling has become a problem for you or someone you know, say so in your message. We can point you toward state and national support resources, though we are not a crisis service and cannot offer counseling directly.
Before You Contact Us About a Specific Casino
A few things are worth checking first, since they cover the most common questions we receive:
- Eligibility — Real money online casino play in the US generally requires being at least 21 years old (18 in some states for certain gambling activities), physically located within a state where the activity is legal, and in some cases a residency check tied to your registered address. Rules vary by state, so confirm the specifics before you sign up anywhere.
- Bonus terms — Every welcome offer we list, including headline figures like Raging Bull's 410% match or Uptown Aces' 600% new-player bonus, comes with conditions such as wagering requirements, maximum bet limits while a bonus is active, eligible games, and expiry dates. Read the full terms on the casino's own site before you claim anything.
- Banking questions — Deposit and withdrawal methods, processing times, and identity verification (KYC) requirements are set by each individual casino, not by us. If a withdrawal is delayed or a payment method isn't working, that's a matter for the casino's support team.
- Licensing — If you want to confirm who licenses a particular casino, that information should be published on the operator's own site, usually in the footer. We reference licensing status in our reviews, but the operator is the authoritative source.
For readers researching options outside the mainstream US market, our page on Best Non GamStop Casinos 2026 covers a related but distinct category worth a look.
How We Handle Your Message
Once your email arrives, a member of our editorial team reviews it and responds directly — we don't rely on canned replies. During busier periods, our response time may run a little longer than two working days, but every message does get a reply. If your enquiry needs input from more than one person on our team, we'll let you know if it's taking longer than expected.
A Commitment to Getting It Right
Payout speed, bonus terms, and licensing details change over time, and we rely partly on reader feedback to catch anything that's slipped out of date. If something on perlin.net affected a decision you made — whether that's a bonus you claimed or a withdrawal time you were expecting — we want to hear about it, good or bad. That feedback shapes how carefully we recheck our listings going forward.
Thank you for taking the time to get in touch. We look forward to hearing from you.